Effective Date: April 1, 2025
I am committed to protecting your privacy. This Privacy Policy outlines how I collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs private sector organizations in Canada.
1. Information I Collect
I may collect the following personal information:
- Name
- Email address
- Phone number
- Mailing and billing address
- Payment details (processed securely via third-party platforms)
- Information you provide through forms, consultations, or newsletter sign-ups
2. How I Use Your Information
I use your information to:
- Provide coaching services
- Communicate with you about sessions, services, and updates
- Send email newsletters or promotional materials (with your consent)
- Process payments
- Improve my services and website
3. Sharing of Information
I do not sell or rent your personal information. I may share it with trusted third-party service providers who help me operate my business (such as for email marketing, file storage, or payment processing). These providers are required to safeguard your information and only use it for the purposes I’ve outlined.
4. Data Storage and Security
I store client data using trusted third-party services that include cloud-based tools with built-in security features. These services may process or store data on servers located in Canada and internationally, including the United States.
I retain personal information only as long as necessary to provide services and meet legal obligations. I regularly review and delete data that is no longer required.
5. Your Rights
You have the right to:
- Request access to the personal information I hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw your consent at any time, subject to legal or contractual limitations
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
6. Cookies & Website Tracking
My website may use cookies and other tracking tools to enhance your experience and collect basic usage data. You can adjust your browser settings to disable cookies if you prefer.
7. Contact
If you have any questions or concerns about your personal information or this Privacy Policy, you can contact me at:
Ekaterina Solovieva
solovieva at gmail dot com